SHIPMENTS:All products are shipped F.O.B., point of shipment. Shipping and Handling charges are passed on to the customer at current rates plus $4.00 per box for materials and labor. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order.
Orders can ship UPS, FedEx, USPS or common carrier if requested and will be billed to the customer’s account with the requested shipper. The $4.00 per box handling fee for materials and labor still applies when using customers shipping account. Orders that do not specify a shipment method will be shipping via Most Economical.
ACP Composites may pass along additional charges for:
- $10.00 for any package with the longest side exceeding 64 inches or its second-longest side exceeding 30 inches
- $10.00 for any package with an actual weight of more than 70 pounds
- $10.00 for Blind shipments: only available upon request
Most Economical Shipments
ACP provides the option for customers to select Most Economical as a shipping method for domestic and international orders. When this method is selected ACP considers the size, weight, and shipping time and then chooses the most economical choice between USPS and UPS. Please review each of the shipment methods and make sure you feel comfortable with their terms before placing your order.
UPS Shipments
All UPS shipments will be insured at carrier rates. UPS Next Day Air, Second Day Air and 3 Day Select service is available and will be charged according to UPS rates. Please note that all UPS Air charges are based on either the actual weight or the dimensional weight (packages measuring three cubic feet or larger) of the box shipped, whichever is greater. A package over 84" and up to 165" in girth and length combined is classified as oversized and will ship at a cost greater than the actual weight.
When shipping via UPS, UPS may pass along additional charges for:
- $10.00 for UPS COD which is charged per box and is payable by certified check or money order. Upon approval, a company check will be accepted.
- $13.00 for hazardous materials. Some materials may be considered hazardous and will require special shipping and can only ship via UPS Ground.
- When a change to the shipping address is requested after shipment is in route due to Buyer error a fee of $11.00 will be applied to the order to cover fees applied by UPS.
A UPS tracking number will be sent via e-mail if your e-mail address is supplied with the order. Call our toll free number, (800) 811-2009, or send an e-mail to orders@acpsales.com, if you require additional details on your shipping charges.
USPS Shipments within USA
Once an order is given to a USPS carrier the item becomes that carrier's responsibility and ACP Composites Inc. is no longer liable for the shipment.
All DOMESTIC orders are shipped insured . This USPS insurance provides coverage for a lost, rifled, or damaged article. Shipping costs are not covered.
Please note these exceptions:
- Insurance cannot cover lost packages due to an incorrect address provided by a customer at checkout. ACP is not responsible for the loss of these packages
- If you enter a wrong address at checkout and the package is sent back to us we will ship it out to you as soon as a correct address is established by the customer (extra shipping fees will be required before re-shipment)
- Most insured orders need to be signed for upon delivery (usually orders insured for a dollar amount over $49.00). It is the customer's responsibility to follow through in obtaining their package, should they not be available to sign for it at the time of delivery
- Please visit the USPS Insurance Info page for detailed information on this service by going to their website: http://www.usps.com/insurance/welcome.htm.
Filing a Claim with USPS:
- If a Delivery confirmation number shows your package as being delivered to your zip code, but you still haven't received it, a claim cannot be filed. Please contact your post office supervisor with the Delivery Confirmation number so they can proceed in an investigation.
- A package must be missing for 21 days from the date it was shipped before a claim can be filed
- In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved. Refunds/replacements will usually not be sent out until a resolution via the USPS has been made
Internationals Shipments
International shipments can be sent via UPS Worldwide Expedited or USPS Priority International depending on availability and preference.
UPS Worldwide Expedited offers reliable and fast shipping, but they can be priced significantly higher than USPS.
Currently, we ship via USPS International Priority with Insurance for all International Shipments. This is significantly more economical then UPS Worldwide Expedited. However, you need to be aware of the possible complications such as length restrictions, poor tracking ability and a lengthy wait for reimbursement for lost packages. Currently ACP does not ship International Flat Rate due to the inability to ship insured or offer tracking services.(please read the USPS Priority International Service Restrictions)section below before choosing this option as the preferred shipping method).
We have included a rate calculator to both USPS and UPS so you can get a ballpark figure prior to making your shipping selection.
UPS Shipping Calculator: https://wwwapps.ups.com/ctc/request?loc=en_us
USPS Shipping Calculator: http://postcalc.usps.gov/
USPS Priority International Service Restrictions
- Once an order is given to a USPS carrier, the item becomes that carrier's responsibility and ACP is no longer liable. ACP is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.
- USPS Priority International is shipped insured for all orders over $100 and the charges paid by the customer. However, you must work with USPS directly on the claim if your package is lost or damaged. Therefore, ACP will not refund or replace any articles lost or damaged in shipment via this method.
- Maximum length of an international package to most countries is 42 inches (some countries are 39 inches) for USPS international.
- If a USPS package becomes lost, tracking is very difficult and time consuming. A package must be missing for 21 days from the date it was shipped before a claim can be filed.
- In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved. Refunds/replacements will usually not be sent out until a resolution via the USPS has been made.
- All postal charges must be prepaid and will be billed to the customer.
- Please make sure you feel comfortable with these terms before placing your order, as absolutely NO replacements can be sent out and NO refunds can be made by ACP if an International Order is lost or damaged while in transit via USPS Priority International Service.
INTERNATIONAL CUSTOMS: All customs fees are to be covered by the recipient.
SHIPPING QUOTATIONS: Upon request, shipping is quoted prior to shipment. ACP Composites Inc. requires a valid ship-to address and an exact order for reference. Allow 24-48 hrs for shipping quotes to be provided. Written shipping quotations are valid for acceptance within 2 weeks and the quotation number must be referenced when ordering to be honored. Verbal shipping quotes will not be accepted.
